Cashback & Returns Policy

Last updated: 2 June 2026

Damaged or defective items

If your order arrives damaged or with a defect, you may request a return and refund subject to the timeline below.

3-day return window

You must initiate a return within 3 days of the recorded delivery date. Returns requested after this period may not be eligible for a refund unless required by applicable law.

Refund

After we receive and verify your returned order (or approved evidence of damage), we will process a refund to your original payment method or as store credit, in line with our verification process. Processing times may depend on your bank or payment provider.

How to request a return

  1. Contact us through the details on our Contact page with your order number.
  2. Describe the damage or defect and, if asked, provide photos.
  3. Follow return instructions we send you (including shipping the item back if required).

This policy is part of our commitment to fair resolution for damaged goods. For questions, reach out via Contact.